Dynamics 365 Administrator: Power Platform & BI Specialist

LATICRETE International; Fort Mohave (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Flexible spending

Life Insurance, AD&D & Supplemental

Plant shutdown week

Job summary

LATICRETE International, a global leader in tile and stone installation systems, is seeking a Dynamics365 Administrator to configure, maintain, and optimize the CRM platform with focus on Marketing and Customer Insights Journeys.

You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives, while supporting data visualization and Power Platform integrations.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• Microsoft Dynamics 365 CRM Associate certification required; Expert preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Proficient in CRM modules: Sales, Service, and Marketing.
• Experience with Power Automate, Power Apps (model-driven and canvas), and Dataverse.
• Experience with PowerBI and Dynamics365 reporting is preferred.
• Excellent problem-solving and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change-management process.
• Act as primary end-user support for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Skills

CRM expertise

Problem-solving

Communication skills

Independent work

Team collaboration

Education

Bachelor’s degree in IT/CS

Microsoft Dynamics 365 CRM Associate certification

Microsoft Power Platform Developer Associate certification

Master’s degree (preferred)

Microsoft Dynamics 365 Expert certification (preferred)

Tools

Dynamics 365 CRM

Power Platform (Power Automate, Power Apps)

Dataverse

Power BI

Job description

LATICRETE International, a global leader in tile and stone installation systems, is seeking a Dynamics365 Administrator to configure, maintain, and optimize the CRM platform with focus on Marketing and Customer Insights Journeys.

You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives, while supporting data visualization and Power Platform integrations.