Dynamics 365 CRM Admin & Power Platform Specialist

LATICRETE International; Willow Grove (PA); On-site; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Flexible spending

Life Insurance, AD&D & Supplemental

1 week paid plant shutdown

Job summary

LATICRETE International, a global leader in tile and stone installation systems, seeks a Dynamics365 Administrator to configure, maintain, and optimize the Dynamics365 platform with a focus on Marketing and Customer Insights Journeys. You will collaborate across teams to ensure CRM aligns with business goals and supports enterprise initiatives.

Responsibilities include CRM administration, integration using Power Platform tools, and data visualization with PowerBI.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• CRM Administration & Customization: Configure and maintain Dynamics365 modules (Sales, Customer Service, Marketing).
• Integration & Reporting: Use Power Platform tools for integration and automation; assist BI with PowerBI reports/dashboards.
• Collaboration & Support: Gather requirements with stakeholders, maintain change-management processes, provide end-user training and documentation.

Skills

Dynamics 365 CRM

Power Platform

Power BI

CRM customization

Dataverse

CRM security

Communication skills

Team collaboration

Education

Bachelor's degree in IT/CS

Microsoft Dynamics 365 Associate certification

Power Platform Developer Associate certification

Tools

Power Pages

Power Apps portals

Power Automate

Power Apps

Dataverse

Job description

LATICRETE International, a global leader in tile and stone installation systems, seeks a Dynamics365 Administrator to configure, maintain, and optimize the Dynamics365 platform with a focus on Marketing and Customer Insights Journeys. You will collaborate across teams to ensure CRM aligns with business goals and supports enterprise initiatives.

Responsibilities include CRM administration, integration using Power Platform tools, and data visualization with PowerBI.