Dynamics 365 Administrator: CRM, Power Platform & BI

LATICRETE International; Indiana (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays + vacation & sick

Flexible spending

Life Insurance, AD&D

Plant shutdown week

Job summary

LATICRETE International seeks an experienced Dynamics 365 Administrator to configure, implement, and optimize the Dynamics365 platform with a focus on Sales, Marketing, and Customer Insights Journeys. You will support CRM customization, integrations via Power Platform, and data visualization efforts using Power BI.

You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives, while providing end-user support and training to

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline. Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.

Responsibilities

• Configure and maintain Dynamics365 modules: Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Maintain and improve customer-facing Power Pages / Power Apps portals.
• Customize entities, workflows, forms, and dashboards to meet business requirements.
• Manage user roles, permissions, and security settings.
• Monitor system performance and troubleshoot issues.
• Utilize Power Platform tools for system integration, custom workflow development and automation.
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards to support CRM business intelligence needs.
• Work with stakeholders and technical leadership to gather requirements and translate them into technical solutions.
• Maintain and abide by corporate CRM change-management process.
• Act as primary end-user support professional for Marketing group.
• Provide training and documentation for end-users.
• Collaborate with IT and business teams to ensure CRM alignment with organizational goals and enterprise architecture standards.

Skills

Dynamics 365

Power Platform

CRM customization

Power BI

Stakeholder communication

Problem solving

Education

Bachelor's degree in IT/CS

Master's degree preferred

Microsoft Dynamics 365 CRM Associate certification

Power Platform Developer Associate certification

Tools

Dataverse

Power Automate

Power Apps

Job description

LATICRETE International seeks an experienced Dynamics 365 Administrator to configure, implement, and optimize the Dynamics365 platform with a focus on Sales, Marketing, and Customer Insights Journeys. You will support CRM customization, integrations via Power Platform, and data visualization efforts using Power BI.

You will collaborate with developers and cross-functional teams to ensure CRM aligns with business needs and strategic initiatives, while providing end-user support and training to