Dynamics 365 Administrator — CRM, Power Platform & Insights

LATICRETE International; Conroe (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Tuition reimbursement

13 paid holidays in addition to paid v

Flexible spending

Life Insurance, AD&D and Supplemental

1 week paid plant shutdown

Job summary

LATICRETE International in Texas seeks a Dynamics365 Administrator to configure, maintain, and optimize the Microsoft Dynamics365 platform, focusing on Marketing and Customer Insights Journeys. This role supports CRM customization, integration using Power Platform tools, and data visualization with PowerBI.

You will collaborate with developers and cross‑functional teams, enforce CRM change management, provide end‑user training, and help ensure CRM aligns with business goals across Sales,

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related discipline required.
• Master’s degree preferred.
• Microsoft Dynamics 365 (CRM) Associate certification required, Expert certification preferred.
• Microsoft Power Platform Developer Associate certification strongly preferred.
• Minimum 2 years of hands-on experience with Microsoft Dynamics365 or Salesforce.com CRM.
• Proficiency in Sales, Service, and Marketing modules.
• Strong CRM architecture, integration and customization knowledge.
• Experience with Power Automate, Power Apps, and Dataverse.
• Experience with PowerBI and Dynamics365 reporting and data visualization preferred.

Responsibilities

• CRM configuration, maintenance, and optimization across Sales, Customer Service, and Marketing (Customer Insights Journeys).
• Support data integration between Dynamics365 Dataverse and other enterprise systems.
• Assist BI team in developing PowerBI reports and dashboards for CRM insights.
• Collaborate with stakeholders to gather requirements and translate into technical solutions.
• Maintain CRM change-management processes and provide end-user training.

Job description

LATICRETE International in Texas seeks a Dynamics365 Administrator to configure, maintain, and optimize the Microsoft Dynamics365 platform, focusing on Marketing and Customer Insights Journeys. This role supports CRM customization, integration using Power Platform tools, and data visualization with PowerBI.

You will collaborate with developers and cross‑functional teams, enforce CRM change management, provide end‑user training, and help ensure CRM aligns with business goals across Sales,