Dynamic Shift Leader: Retail Ops & Customer Experience

MINISO USA; Gambrills (MD); On-site; USD 23,000 - 28,000; Full time

Job summary

MINISO USA in Gambrills, MD seeks a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. This role supports KPIs, store standards, merchandising, cash handling, and promotion of the membership program, creating a dynamic, engaging store environment.

Key duties include leading sales efforts, supervising staff on the floor and at the register, maintaining stock and displays, and ensuring safety and policy compliance

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and escalate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Customer service

Cash handling

Visual merchandising

POS systems

Interpersonal skills

Multitasking

Education

High school diploma

Associate degree preferred

Tools

POS systems

Job description

MINISO USA in Gambrills, MD seeks a Shift Leader to assist the Store Manager with daily store operations, training associates, and delivering exceptional customer service. This role supports KPIs, store standards, merchandising, cash handling, and promotion of the membership program, creating a dynamic, engaging store environment.

Key duties include leading sales efforts, supervising staff on the floor and at the register, maintaining stock and displays, and ensuring safety and policy compliance