Shift Leader: Inspire Sales & Customer Experience

Minis; San Diego (CA); On-site; USD 25,000 - 29,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, guide associates, and ensure exceptional customer service.

You will help drive KPIs, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program to build customer loyalty. A dynamic, energetic work environment supports memorable experiences for guests and the team.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.
• Basic knowledge of retail operations and POS systems.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor and at the register.
• Support daily operations including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensure it is cleaned and compliant with safety procedures.
• Resolve customer concerns professionally and elevate issues to the Store Manager when needed.
• Support loss prevention and ensure adherence to company policies.
• Demonstrate enthusiasm and a professional attitude aligned with MINISO USA’s customer commitment.
• Process sales transactions accurately using POS systems.
• Participate in store promotions and events to support business objectives.

Skills

Leadership

Interpersonal skills

Conflict resolution

Multitasking

POS systems knowledge

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations, guide associates, and ensure exceptional customer service.

You will help drive KPIs, manage cash handling, merchandising, and store upkeep while promoting the store’s membership program to build customer loyalty. A dynamic, energetic work environment supports memorable experiences for guests and the team.