Shift Leader: Energize Sales & Customer Experience

Miniso; Coon Rapids (MN); On-site; USD 23,000 - 25,000; Full time

Job summary

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations and customer service excellence. You will train associates, manage merchandising, and ensure KPI attainment while handling cash and POS transactions.

The role emphasizes maintaining store standards, promoting the membership program, and fostering a positive, energetic team environment to deliver memorable customer experiences.

Qualifications

• High school diploma or equivalent is required; an associate degree is preferred.
• Experience in retail leadership roles and training staff is expected.
• Strong customer service skills with the ability to resolve issues professionally.

Responsibilities

• Lead by example to drive store sales and meet KPI goals.
• Train and develop sales associates for product knowledge and engagement.
• Assist with daily operations including replenishment, fronting, and merchandising.
• Handle cash and process transactions accurately at the register.
• Support promotions, visual merchandising updates, and store upkeep.

Skills

Leadership

Training

Customer service

Cash handling

POS systems

Merchandising

Education

High school diploma or equivalent

Associate degree preferred

Tools

POS systems

Job description

MINISO USA is seeking a Shift Leader to assist the Store Manager with daily operations and customer service excellence. You will train associates, manage merchandising, and ensure KPI attainment while handling cash and POS transactions.

The role emphasizes maintaining store standards, promoting the membership program, and fostering a positive, energetic team environment to deliver memorable customer experiences.