Dynamic Service Advisor: Customer Champion & Growth Path

Subaru of Salina LLC; Salina (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Starting pay: $50,000/year + bonus

Saturdays required

Opportunities for growth and training

Team-oriented work environment

Job summary

Salina Subaru seeks a Service Advisor to work directly with customers, understand their vehicle needs, recommend maintenance and repairs, and provide an exceptional experience from start to finish.

Responsibilities include greeting customers, scheduling appointments, presenting costs and timelines, and coordinating with technicians. Prior automotive dealership experience is preferred; we are willing to train the right person.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year relevant experience.
• Valid driver’s license with satisfactory MVR.
• Preferred: three or more years automotive sales experience.
• Experience interacting with the public and communicating clearly.

Responsibilities

• Welcome customers and gather information about their vehicle and service needs.
• Schedule appointments and communicate with customers throughout the repair process.
• Explain recommended repairs, maintenance, costs, and estimated completion times.
• Recommend additional maintenance and repairs based on manufacturer guidelines and vehicle needs.
• Prepare accurate estimates and obtain customer authorization for repairs.
• Communicate with technicians and the Service Manager to keep work moving efficiently.
• Keep customers informed of changes to repairs, costs, or completion times.
• Ensure work orders are accurate and completed properly.
• Maintain excellent customer satisfaction and a professional, organized work environment.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Data entry

Computer skills

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Salina Subaru seeks a Service Advisor to work directly with customers, understand their vehicle needs, recommend maintenance and repairs, and provide an exceptional experience from start to finish.

Responsibilities include greeting customers, scheduling appointments, presenting costs and timelines, and coordinating with technicians. Prior automotive dealership experience is preferred; we are willing to train the right person.