Automotive Service Advisor

LAcarGUY; Torrance (CA); On-site; USD 35,000 - 150,000; Full time

Job summary

Subaru Pacific in Torrance, CA is seeking a Service Advisor to deliver exceptional customer service and build lasting customer relationships while maintaining a sales-oriented approach. You will work in a fast-paced dealership environment, coordinating with technicians to ensure customer satisfaction and clear communication on service needs.

Responsibilities include greeting customers, preparing accurate repair orders with estimates, and promoting labor and parts.

Qualifications

• Minimum of 1 year experience as Automotive Service Advisor in a dealership setting.
• Exceptional customer service skills, strong relationship-building ability, and a sales-oriented mindset are required.
• CDK experience is a plus.
• Valid driver’s license and acceptable driving record.

Responsibilities

• Greet customers promptly and professionally and document needs.
• Prepare repair orders with time, cost and labor estimates.
• Communicate effectively between customer and technician to ensure understanding of required work.
• Promote labor, parts and accessories by explaining estimates and obtaining approvals.
• Provide timely updates on service progress and resolve customer concerns.

Skills

Customer service

Relationship building

Sales orientation

Tools

CDK

Job description

Subaru Pacific is seeking a Service Advisor to join our team. We are looking for someone who brings exceptional customer service skills, a strong ability to build and maintain customer relationships, and a sales-oriented mindset. The right candidate will be comfortable working in a fast-paced environment and committed to delivering a high level of client satisfaction.

Responsibilities

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.

The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer.

• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
• Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
• Follow the progress of service repairs and provide customers with timely updates.
• Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
• Take ownership of the customer’s experience by completing extra tasks that contribute to leaving a positive impression at the dealership.

Qualifications

• Required: Minimum of 1 year of experience as an Automotive Service Advisor in a dealership setting required.
• Required: Exceptional customer service skills, strong relationship-building ability, and a sales-oriented mindset are required.
• Prior experience using CDK is a plus.
• Dedication to delivering exceptional customer service.
• Valid driver’s license and acceptable driving record.

Compensation

• The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.

Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
• Paid Training

Hiring Requirements

• 18 years or older required
• All potential employees must pass pre-employment testing including a background check and drug screen