Service Advisor

Subaru of Salina LLC; Salina (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Starting pay: $50,000/year + bonus

Saturdays required

Opportunities for growth and training

Team-oriented work environment

Job summary

Salina Subaru seeks a Service Advisor to work directly with customers, understand their vehicle needs, recommend maintenance and repairs, and provide an exceptional experience from start to finish.

Responsibilities include greeting customers, scheduling appointments, presenting costs and timelines, and coordinating with technicians. Prior automotive dealership experience is preferred; we are willing to train the right person.

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year relevant experience.
• Valid driver’s license with satisfactory MVR.
• Preferred: three or more years automotive sales experience.
• Experience interacting with the public and communicating clearly.

Responsibilities

• Welcome customers and gather information about their vehicle and service needs.
• Schedule appointments and communicate with customers throughout the repair process.
• Explain recommended repairs, maintenance, costs, and estimated completion times.
• Recommend additional maintenance and repairs based on manufacturer guidelines and vehicle needs.
• Prepare accurate estimates and obtain customer authorization for repairs.
• Communicate with technicians and the Service Manager to keep work moving efficiently.
• Keep customers informed of changes to repairs, costs, or completion times.
• Ensure work orders are accurate and completed properly.
• Maintain excellent customer satisfaction and a professional, organized work environment.
• Perform other duties as assigned by management.

Skills

Customer service

Communication

Attention to detail

Data entry

Computer skills

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Description

Salina Subaru, a part of the Midway Motors Auto Group, is looking for a motivated Service Advisor to join our team! This position works directly with customers to understand their vehicle’s needs, recommend maintenance and repairs, and provide an excellent customer experience from start to finish.

Responsibilities include:

• Welcome customers and gather information about their vehicle and service needs.
• Schedule appointments and communicate with customers throughout the repair process.
• Explain recommended repairs, maintenance, costs, and estimated completion times.
• Recommend additional maintenance and repairs based on manufacturer guidelines and vehicle needs.
• Prepare accurate estimates and obtain customer authorization for repairs.
• Communicate with technicians and the Service Manager to keep work moving efficiently.
• Keep customers informed of changes to repairs, costs, or completion times.
• Ensure work orders are accurate and completed properly.
• Maintain excellent customer satisfaction and a professional, organized work environment.
• Perform other duties as assigned by management.

What We Offer

• Starting pay: $50,000/year + performance-based bonus opportunities
• Full-time position
• Saturdays are required
• Opportunities for growth and advancement
• Supportive, team-oriented work environment

Previous automotive dealership or service experience is preferred, but we are willing to train the right person.

If you’re organized, dependable, and enjoy working with people, we’d love to have you join the Salina Subaru team!

Requirements

Job Qualifications

BASIC QUALIFICATIONS (EDUCATION, EXPERIENCE, CERTIFICATIONS, LICENSES)

• High School Diploma or equivalent
• Minimum of 1-year relevant experience
• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

PREFERRED QUALIFICATIONS

• Three or more years sales experience in the automotive industry
• Previous work experience working directly with the public, selling or influencing others, establishing and maintaining interpersonal relationships, and communicating with persons outside the organization via phone, face-to-face, email and/or social media.
• Attention to detail
• Customer-focused with the ability to communicate directly with customers, explaining vehicle details, recommendations and costs
• Using computers and computer systems (including hardware and software) to enter data and process information
• Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.