Customer-Focused Auto Service Advisor | Growth & Benefits

Rafferty Subaru; Newtown Square (Delaware County); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive pay and incentives

Health insurance + 401(k) matching

Paid time off

Team atmosphere

Job summary

Rafferty Subaru is hiring a Service Advisor to join our family-owned, fast-paced dealership. You will greet customers, assess service needs, and provide accurate estimates for repairs and maintenance, while coordinating with the service team to keep customers updated on progress.

The ideal candidate brings strong customer service skills, the ability to work under pressure, and a passion for helping customers.

Qualifications

• Ability to be on time and a reliable teammate.
• Ability to make critical decisions under pressure to maintain quality customer experience.
• Previous experience as a Service Advisor or in the automotive industry is a plus.
• Exceptional communication and customer service skills.
• A passion for helping customers and solving problems.
• Strong organizational skills and the ability to multitask.
• A valid driver's license and clean driving record.

Responsibilities

• Greet customers and determine their service needs.
• Provide clear and accurate estimates for vehicle repairs and maintenance.
• Communicate effectively with the service team and customers, keeping them updated on vehicle progress.
• Handle customer concerns and resolve issues in a professional, courteous manner.
• Ensure a positive experience that keeps customers coming back.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Reliability

Problem solving

Tools

CRM software

Job description

Rafferty Subaru is hiring a Service Advisor to join our family-owned, fast-paced dealership. You will greet customers, assess service needs, and provide accurate estimates for repairs and maintenance, while coordinating with the service team to keep customers updated on progress.

The ideal candidate brings strong customer service skills, the ability to work under pressure, and a passion for helping customers.