Automotive Service Advisor — Customer‑Driven Growth Path

Sommers Subaru

Mequon, Northern (WI, KY)

Hybrid

USD 65,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Short-term disability

Basic life insurance

Long-term disability

Supplemental life

401K with match

Profit sharing

Hiring bonus

Job summary

Sommer’s Automotive in Mequon, WI, is seeking an Automotive Service Advisor. This full-time role requires delivering outstanding customer service, coordinating service appointments, and advising on repairs and maintenance to customers.

No automotive experience is required to start, with a strong emphasis on communication and sales in a Subaru-driven environment. You will work with a collaborative team, receive competitive pay and benefits, and have opportunities for growth within a fast-paced

Qualifications

No automotive experience required.
Strong customer service skills and a professional demeanor.
Ability to explain repair costs and recommendations clearly.

Responsibilities

Greet customers and listen attentively to vehicle concerns and needs.
Manage and prepare for service appointments and document customer information.
Provide clear estimates of repair and service costs based on customer needs.
Advise customers on necessary repairs, maintenance, and product recommendations.
Act as liaison between customers and technicians to ensure smooth communication.
Manage follow-up communication on vehicle status with customers.
Maintain a clean and organized service area and professional environment.
Handle customer inquiries and concerns promptly and professionally.
Set and achieve targeted sales goals.
Uphold high standards of customer satisfaction to encourage repeat business and referrals.