Service Advisor | Elevate Customer Experience

Subaru of Newnan; Newnan (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, Medical

401K

Paid Time Off

Job summary

Subaru of Newnan is seeking a Service Advisor to deliver exceptional customer experiences in a clean, safe environment. You will greet customers, collect vehicle information, and clearly report symptoms to drive accurate maintenance recommendations.

Applicants should have prior Service Advisor or related experience, maintain high energy, integrity, and a long-term commitment to a growing organization. CDK familiarity is a plus, with a strong emphasis on accurate estimates and communication.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.
• CDK experience preferred but not required.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer satisfaction

High energy

Integrity

CDK experience

Tools

CDK

Job description

Subaru of Newnan is seeking a Service Advisor to deliver exceptional customer experiences in a clean, safe environment. You will greet customers, collect vehicle information, and clearly report symptoms to drive accurate maintenance recommendations.

Applicants should have prior Service Advisor or related experience, maintain high energy, integrity, and a long-term commitment to a growing organization. CDK familiarity is a plus, with a strong emphasis on accurate estimates and communication.