Automotive Service Advisor — Elevate Customer Experience

Baxter Auto; Olathe (KS); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Medical plans PPO

HSA/FSA options

Dental plans

Vision plans

4 Week-Paid Parental Leave

401(k) Match with vesting

Paid Holidays

Job summary

Subaru of Olathe invites you to join a team focused on transforming the auto industry while delivering an exceptional guest experience. As a Service Advisor, you will greet guests, help diagnose mechanical issues, prepare repair orders with time and cost estimates, and clearly explain services to customers.

This role emphasizes customer care, teamwork, and ongoing development within a leader-led dealership.

Qualifications

• Must be at least 18 years of age and have a valid driver’s license to operate a motor vehicle.
• Customer service experience preferred.

Responsibilities

• Greet and assist guests, answer phone calls, and assist with setting appointments.
• Help identify a mechanical problem by asking investigative questions or by performing a visual inspection and/or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost and labor estimates for service.
• Write a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explain the work performed and the repair order charges to the customer.
• Resolve customer concerns in an effective manner.
• Other duties as assigned by Management.

Skills

Customer service

Job description

Subaru of Olathe invites you to join a team focused on transforming the auto industry while delivering an exceptional guest experience. As a Service Advisor, you will greet guests, help diagnose mechanical issues, prepare repair orders with time and cost estimates, and clearly explain services to customers.

This role emphasizes customer care, teamwork, and ongoing development within a leader-led dealership.