Automotive Service Advisor — Customer Experience Pro

Rafferty Subaru; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Rafferty Subaru is seeking a Service Advisor to join our team and deliver exceptional customer service in a fast-paced dealership environment. We are family-owned and have been servicing customers since 1977, with a strong emphasis on empowerment and decision-making to ensure top-notch outcomes for our clients.

Ideal candidates will have experience in a service advisory role or automotive industry, excellent communication, reliability, and a passion for helping customers solve problems.

Qualifications

• Excellent customer service and communication skills.
• Ability to greet customers and determine service needs.
• Strong organizational skills and multitasking ability.
• Ability to make critical decisions under pressure to maintain quality customer experience.

Responsibilities

• Greet customers and determine their service needs.
• Provide clear and accurate estimates for vehicle repairs and maintenance.
• Communicate effectively with the service team and customers, keeping them updated on vehicle progress.
• Handle customer concerns and resolve issues in a professional, courteous manner.
• Ensure a positive experience that keeps customers coming back.

Skills

Customer service

Communication

Teamwork

Organizational skills

Problem-solving

Reliability

Job description

Rafferty Subaru is seeking a Service Advisor to join our team and deliver exceptional customer service in a fast-paced dealership environment. We are family-owned and have been servicing customers since 1977, with a strong emphasis on empowerment and decision-making to ensure top-notch outcomes for our clients.

Ideal candidates will have experience in a service advisory role or automotive industry, excellent communication, reliability, and a passion for helping customers solve problems.