Dynamic PC Support Technician - Client-Facing & On-Site

Worldwide TechServices; Asheville (NC); On-site; USD 35,000 - 48,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform basic to moderately complex troubleshooting for desktops and laptops, and to support Desk Side applications and infrastructure.

You will interact with clients, deliver service calls within SLAs, document activity, manage assets, and follow safety policies; travel to client sites and operate a repair toolkit as needed.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical troubleshooting

Communication

Driving

Physical ability

Hardware knowledge

Education

Technical school certification

Tools

Repair toolkit

Hardware knowledge

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to perform basic to moderately complex troubleshooting for desktops and laptops, and to support Desk Side applications and infrastructure.

You will interact with clients, deliver service calls within SLAs, document activity, manage assets, and follow safety policies; travel to client sites and operate a repair toolkit as needed.