Dynamic PC Support Technician – On-Site & Call Incentive

Worldwide TechServices, LLC; Kalispell (MT); On-site; USD 42,000 - 52,000; Full time

Job summary

Worldwide TechServices, LLC is hiring for a Dynamic PC Support role in the United States. The position performs troubleshooting on desktops and laptops, supports Desk Side applications and infrastructure, and directly interacts with clients to resolve technical issues promptly.

You will provide customer support, handle service calls within SLA, and complete administrative and real-time reporting tasks. Travel to client locations and occasional overnight assignments may be required.

Qualifications

• Technical school certification or equivalent.
• 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.
• Knowledge of relevant software and hardware.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies and guidelines.
• Complete real-time reporting of all calls as documented in policies and guidelines.
• Follow policies, guidelines, and documents relating to service delivery for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment.
• Report all activity in an accurate and timely manner.
• Understand Safety policies and guidelines and work within daily guidelines.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Technical support

Customer communication

Driver's license

Lift and move equipment

Repair toolkit

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Worldwide TechServices, LLC is hiring for a Dynamic PC Support role in the United States. The position performs troubleshooting on desktops and laptops, supports Desk Side applications and infrastructure, and directly interacts with clients to resolve technical issues promptly.

You will provide customer support, handle service calls within SLA, and complete administrative and real-time reporting tasks. Travel to client locations and occasional overnight assignments may be required.