Dynamic PC Support Technician: On-Site Desktop & Laptop Repair

Talentify; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional to perform tasks related to diagnosing and repairing a variety of client products. You will troubleshoot desktops and laptops, interact with clients, and respond to issues in a timely manner.

Responsibilities include handling service calls, reporting activity, maintaining safety policies, and coordinating with clients to ensure successful service delivery. Field travel and occasional overnight assignments may be required.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Answer client questions in a professional manner.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Skills

Customer communication

Client travel

Long-distance travel

Heavy lifting (50 lbs)

Repair toolkit

Education

Technical certificate or equivalent

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional to perform tasks related to diagnosing and repairing a variety of client products. You will troubleshoot desktops and laptops, interact with clients, and respond to issues in a timely manner.

Responsibilities include handling service calls, reporting activity, maintaining safety policies, and coordinating with clients to ensure successful service delivery. Field travel and occasional overnight assignments may be required.