Dynamic PC Support Specialist (On-Site Travel)

Worldwide TechServices; Lincoln (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support professional in Lincoln, NE. The role involves troubleshooting desktops and laptops, addressing client issues, and delivering timely support for designated equipment.

The position requires basic technical school certification or equivalent, 0–2 years of relevant experience, and the ability to travel to client locations. Candidates should be prepared to meet SLA targets and maintain proper documentation and safety standards.

Qualifications

• Proven ability to explain technical issues to customers clearly.
• Strong hand‑eye coordination for handling equipment.
• Basic knowledge of computer hardware and software components.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls within the client SLA
• Meet customer service satisfaction criteria
• Complete administrative tasks for each call
• Document real-time reporting of calls
• Follow policies related to service delivery
• Manage assets and inventory with timely parts turnaround
• Report activity accurately and promptly
• Adhere to safety policies and guidelines
• Other duties as needed to meet business requirements

Skills

Communication with clients

Drive to client locations

Long-distance travel

Lifting up to 50 lbs

Repair tool kit ownership

Education

Technical school certification or equivalent

0-2 years of relevant experience

OEM Certifications as directed by Management

Job description

Worldwide TechServices is seeking a Dynamic PC Support professional in Lincoln, NE. The role involves troubleshooting desktops and laptops, addressing client issues, and delivering timely support for designated equipment.

The position requires basic technical school certification or equivalent, 0–2 years of relevant experience, and the ability to travel to client locations. Candidates should be prepared to meet SLA targets and maintain proper documentation and safety standards.