Dynamic PC Support Technician - On-Site, Travel-Ready

Worldwide TechServices LLC; Missoula (MT); On-site; USD 25,000 - 36,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic PC Support specialist to assist clients with desktop and laptop issues, performing troubleshooting and on-site support. You will interact with customers, document service calls, and maintain compliance with safety policies while coordinating with client teams and ensuring timely resolution.

The role involves driving to client locations, lifting equipment up to 50 lbs, and meeting service levels across various clients.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Prior customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Client communication

Drive to client locations

Long-distance travel

Lifting up to 50 lbs

Basic repair toolkit

Education

Technical school certification or equivalent

0-2 years relevant experience

Job description

Worldwide TechServices is seeking a Dynamic PC Support specialist to assist clients with desktop and laptop issues, performing troubleshooting and on-site support. You will interact with customers, document service calls, and maintain compliance with safety policies while coordinating with client teams and ensuring timely resolution.

The role involves driving to client locations, lifting equipment up to 50 lbs, and meeting service levels across various clients.