Dynamic Operations & Paperwork Specialist

CarMax; Charleston, South Carolina, United States, Northern America, Americas; Hybrid; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Sick time benefits

Vacation time

Floating holiday time

Job summary

CarMax in Charleston, SC is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals with accuracy and strong customer service. You will handle cash management, audit and paperwork, and collaborate across departments while maintaining CarMax's commitment to transparency and integrity.

The role requires attention to detail, organization, and the ability to work on your feet, with opportunities to mentor new associates and learn in a

Qualifications

• Ability to read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems.
• Effective verbal and written communication for customer and team interactions.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Data entry accuracy

Organizational skills

Communication skills

Customer service

Attention to detail

Ability to lift 20 lbs

Tools

Microsoft Office

Data entry systems

Job description

CarMax in Charleston, SC is seeking a Business Operations Associate to support store operations, processing sales, auctions, and appraisals with accuracy and strong customer service. You will handle cash management, audit and paperwork, and collaborate across departments while maintaining CarMax's commitment to transparency and integrity.

The role requires attention to detail, organization, and the ability to work on your feet, with opportunities to mentor new associates and learn in a