Operations & Paperwork Specialist

CarMax Business Services; Midlothian (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Sick time

Vacation time

Floating holiday time

Job summary

CarMax, the nation's largest retailer of used cars, is seeking a Business Operations Associate in Midlothian, VA. You will support store operations by handling sales paperwork, audits, cash management, and coordinating with multiple departments, while delivering outstanding customer service.

This role requires attention to detail, strong organizational skills, and the ability to work flexible hours, including nights and weekends.

Qualifications

• Ability to read, interpret, and record data accurately.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficiency in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication skills for customer and team interactions.
• Ability to lift up to 20 lbs and work on your feet for extended periods.
• Commitment to confidentiality, integrity, and adherence to CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers, answering questions, and guiding them through paperwork processes.
• Process and audit paperwork for retail and wholesale sales, including deal jackets, finance contracts, and DMV documentation.
• Manage auction and appraisal transactions, ensuring accurate titles, payoffs, and proper documentation for funding.
• Handle cash management tasks, including receiving payments, preparing deposits, and maintaining security protocols.
• Train and mentor new associates and support store operations by assisting multiple departments and balancing overflow traffic.
• Perform clerical duties such as filing, data entry, and reconciliation of missing information while maintaining accuracy.
• Follow CarMax Environmental, Health and Safety (EH&E)S requirements and maintain a clean and orderly work area.

Skills

Data accuracy

Organizational skills

Multitasking

Communication skills

Flexibility in schedule

Tools

Microsoft Office

Data entry systems

Job description

CarMax, the nation's largest retailer of used cars, is seeking a Business Operations Associate in Midlothian, VA. You will support store operations by handling sales paperwork, audits, cash management, and coordinating with multiple departments, while delivering outstanding customer service.

This role requires attention to detail, strong organizational skills, and the ability to work flexible hours, including nights and weekends.