Store Operations & Transactions Associate

CarMax Business Services; Charlotte (NC); On-site; USD 22,000 - 32,000; Full time

Job summary

CarMax in Charlotte, NC is hiring a Business Operations Associate to support store operations and ensure accurate processing of sales, auctions, and appraisals. You will handle cash, audit paperwork, and communicate clearly with customers and internal teams in a fast-paced, team-oriented environment.

Responsibilities include greeting customers, guiding them through paperwork, auditing documents, managing auctions and appraisals, and training new associates.

Qualifications

• Read, interpret, and record data accurately for compliance and reporting.
• Strong organizational and multitasking skills in a deadline-driven environment.
• Proficient in Microsoft Office and data entry systems with intermediate PC skills.
• Effective verbal and written communication for customers and team members.
• Ability to lift up to 20 lbs and stand for extended periods.
• Commitment to confidentiality, integrity, and CarMax policies.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

Responsibilities

• Deliver outstanding customer service by greeting customers and guiding them through paperwork.
• Process and audit paperwork for retail and wholesale sales, including deal jackets and DMV docs.
• Manage auction and appraisal transactions with proper titles and funding documentation.
• Handle cash management tasks: receiving payments, deposits, and security protocols.
• Train and mentor new associates and support store operations across departments.
• Perform clerical duties: filing, data entry, and reconciling missing information.
• Follow EH&S requirements and maintain a clean, orderly work area.

Skills

Data interpretation

Organizational skills

Multitasking

MS Office

Data entry

Communication

Confidentiality

Physical stamina

Tools

MS Office Suite

Data entry systems

Job description

CarMax in Charlotte, NC is hiring a Business Operations Associate to support store operations and ensure accurate processing of sales, auctions, and appraisals. You will handle cash, audit paperwork, and communicate clearly with customers and internal teams in a fast-paced, team-oriented environment.

Responsibilities include greeting customers, guiding them through paperwork, auditing documents, managing auctions and appraisals, and training new associates.