Dynamic Operations Leader for Guest Experience

Sky Zone; Evanston (IL); Presencial; USD 60.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401k with company matching

Bonus opportunity

Descripción de la vacante

Sky Zone is seeking an Operations Manager in Evanston, IL to lead daily park execution and a high-performing team. You will supervise staff, coach in real time, manage shift flow, and partner with the GM on labor and safety procedures to ensure a smooth, energetic guest experience.

The role requires hands-on leadership, strong communication, and comfort with scheduling and operational systems. Evening/weekend availability is expected as the park stays busy.

Formación

• 2–3 years of formal management or supervisory experience
• Experience leading teams in high-volume, guest-facing environments such as hospitality, entertainment, retail, fitness, or restaurants
• Strong communication skills; ability to coach in real time and provide feedback with care
• Comfort with scheduling, labor targets, and aligning operations with goals

Responsabilidades

• Lead daily execution and team success during shifts
• Supervise team leads and frontline staff; coach in real time
• Oversee shift flow: staffing, guest flow, inventory, cleanliness
• Collaborate with GM on labor strategy, scheduling, and safety procedures
• Champion safety and brand standards; ensure a clean, safe, and welcoming park

Conocimientos

Leadership

Communication

Coaching

Problem-solving

Herramientas

Microsoft Office

POS platforms

Scheduling tools

Reporting dashboards

Descripción del empleo

Sky Zone is seeking an Operations Manager in Evanston, IL to lead daily park execution and a high-performing team. You will supervise staff, coach in real time, manage shift flow, and partner with the GM on labor and safety procedures to ensure a smooth, energetic guest experience.

The role requires hands-on leadership, strong communication, and comfort with scheduling and operational systems. Evening/weekend availability is expected as the park stays busy.