Customer Experience Specialist – Inbound & Outbound

Talentify; Wichita (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a Customer Service Representative in Wichita, KS to join a fast-growing CX and BPO team. You will handle inbound and outbound calls, assist customers, and resolve issues with a customer-first approach.

The role emphasizes listening, multitasking, using internal systems, upselling opportunities, and maintaining punctual attendance. The team supports professional growth and a collaborative environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Type at least 20 WPM.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Dependable and punctual with a strong work ethic.
• Troubleshooting, conflict resolution, and follow-up.
• Customer-first mindset: empathetic, patient, and responsive.
• Multitask, stay organized, and manage time independently.
• Team player with a positive attitude and strong interpersonal skills.
• Dynamic, fast-changing environment.

Responsibilities

• Engage with customers via inbound and outbound calls, providing friendly and professional support.
• Listen to customer concerns and deliver effective, timely resolutions.
• Use internal systems to manage accounts, process claims, and retrieve information.
• Identify opportunities to upsell or upgrade products and services.
• Clearly explain products, services, and processes to customers.
• Escalate complex issues to the appropriate team when needed.
• Strive for first-call resolution through strong problem-solving skills.
• Stay current with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Skills

Written communication

Verbal communication

Multitasking

Customer-first mindset

Punctuality

Team player

Problem solving

Time management

Empathy

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking a Customer Service Representative in Wichita, KS to join a fast-growing CX and BPO team. You will handle inbound and outbound calls, assist customers, and resolve issues with a customer-first approach.

The role emphasizes listening, multitasking, using internal systems, upselling opportunities, and maintaining punctual attendance. The team supports professional growth and a collaborative environment.