Dynamic Dispatcher: Scheduling & Coordination

Black Diamond Experts

Phoenix, Northern (AZ, KY)

Hybrid

USD 25,000 - 34,000

Full time

6 days ago

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Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Holiday pay, vacation pay, & paid time

Job summary

Any Hour Services in Phoenix is seeking a Dispatcher to keep operations moving by coordinating technicians and customers so every job runs smoothly. You’ll think on your feet to prevent gaps and ensure timely service.

The role requires 1+ year in dispatch or related customer service, with familiarity in ServiceTitan or similar dispatch/CRM tools. Office-based, with potential for occasional evenings or weekend shifts.

Qualifications

1+ year of dispatch, scheduling, or customer service experience preferred.
Trades or service industry experience a plus.
Experience with ServiceTitan or similar dispatch/CRM software preferred.

Responsibilities

Schedule technicians for appointments based on availability, skillset, and location.
Track call volume and technician status to keep the schedule running smoothly.
Adjust schedules quickly for emergencies, cancellations, or reschedules.
Keep customers updated on appointment times and any delays.
Give technicians the job details and directions they need before each call.
Serve as the main point of contact for technicians throughout the day.
Keep accurate records of completed jobs, reschedules, and customer feedback.