Dispatch & Scheduling Specialist for Service Excellence

Kids for the Future; Mesa (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Kids for the Future in Mesa, AZ is seeking a Dispatcher to coordinate service appointments and act as a liaison between customers, technicians, and internal teams. This role emphasizes accurate dispatching, timely communication, and high levels of customer satisfaction.

You will use ServiceTitan to schedule technicians, manage a high volume of calls, confirm and adjust appointments, and document all interactions.

Qualifications

• Must have strong communication and customer service skills.
• Experience dispatching or working in a fast-paced call center is preferred.
• Proficient with computer systems, multi-line phones, and scheduling software.
• Ability to prioritize and manage multiple tasks with accuracy and professionalism.

Responsibilities

• Dispatch and schedule technicians through ServiceTitan based on availability and priority.
• Handle high volumes of inbound and outbound customer calls professionally.
• Confirm, reschedule, and maintain future appointments to reduce cancellations and no-shows.
• Monitor technician progress and route efficiency; keep stakeholders informed in real time.
• Document all customer interactions and updates in ServiceTitan.
• Coordinate with other departments to ensure smooth operations.
• Help retain customers by resolving concerns proactively and meeting performance metrics.

Skills

Communication

Customer service

Multitasking

Time management

Organization

Education

High school diploma or equivalent

Tools

ServiceTitan

MS Word

MS Excel

Outlook

Job description

Kids for the Future in Mesa, AZ is seeking a Dispatcher to coordinate service appointments and act as a liaison between customers, technicians, and internal teams. This role emphasizes accurate dispatching, timely communication, and high levels of customer satisfaction.

You will use ServiceTitan to schedule technicians, manage a high volume of calls, confirm and adjust appointments, and document all interactions.