Dynamic Dispatcher — Real-Time Scheduling for Home Services

Guild Garage Group; Northern (KY); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Vision, Dental

401k matching

Employee Discount

Employee Referral

Job summary

Guild Garage Group is hiring an Experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced, customer-focused environment, you could be the right fit.

You will efficiently assign calls based on technician location, update schedules in real time, and communicate with customers and management to ensure smooth operations.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of dispatching and/or customer service experience preferred.
• Experience with home services or ServiceTitan is a big plus.
• Strong multitasking skills and ability to adapt in a fast-paced environment.
• Excellent communication skills—both written and verbal.
• A proactive problem-solver who stays calm under pressure.
• Collaborative, team-oriented mindset with ability to work across departments.
• Solid understanding of contracts, warranties, and internal policies.
• Strong computer proficiency and ability to learn new systems quickly.

Responsibilities

• Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.
• Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.
• Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.
• Optimize technician routes to reduce travel time, cut costs, and prevent call backs.
• Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.
• Document customer interactions and ensure timely follow-ups by the appropriate team members.
• Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.
• Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.
• Take on additional tasks as assigned to support team success.

Skills

Dispatching

Customer service

Multitasking

Communication

Education

High School Diploma

Tools

ServiceTitan

Job description

Guild Garage Group is hiring an Experienced Dispatcher to coordinate and manage daily schedules for technicians, customers, and trade managers across multiple departments. If you thrive in a fast-paced, customer-focused environment, you could be the right fit.

You will efficiently assign calls based on technician location, update schedules in real time, and communicate with customers and management to ensure smooth operations.