Dynamic Dispatcher: Route & Schedule Expert

Guild-Garage-Group; Inwood (WV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health, Vision, Dental

PTO

Holidays

401k and matching

Employee Discount

Employee Referral

World-class training

Job summary

Guild Garage Group LLC is actively seeking an experienced Dispatcher to coordinate daily schedules for technicians, customers, and trade managers across multiple departments. The role emphasizes clear communication, efficient routing, and exceptional customer service in a fast-paced environment.

The ideal candidate has a high school diploma and 2+ years in dispatching or customer service, with preference for those familiar with home services or ServiceTitan.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of dispatching and/or customer service experience preferred.
• Experience with home services or ServiceTitan is a big plus!
• Strong multitasking skills and ability to adapt in a fast-paced environment.
• Excellent communication skills—written and verbal.

Responsibilities

• Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.
• Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.
• Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.
• Optimize technician routes to reduce travel time, cut costs, and prevent call backs.
• Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.
• Document customer interactions and ensure timely follow-ups by the appropriate team members.
• Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.
• Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.
• Take on additional tasks as assigned to support team success.

Skills

Communication skills

Multitasking

Organizational skills

Customer service

ServiceTitan experience

Education

High School Diploma

Tools

ServiceTitan

Job description

Guild Garage Group LLC is actively seeking an experienced Dispatcher to coordinate daily schedules for technicians, customers, and trade managers across multiple departments. The role emphasizes clear communication, efficient routing, and exceptional customer service in a fast-paced environment.

The ideal candidate has a high school diploma and 2+ years in dispatching or customer service, with preference for those familiar with home services or ServiceTitan.