Dynamic Dispatcher: Optimize Routes for Home Services

Guildgaragegroup; Inwood (WV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401k with matching

PTO and holidays

Employee discounts

Referral program

Job summary

Guild Garage Group LLC is seeking an experienced Dispatcher to coordinate daily schedules for technicians, customers, and trade managers across multiple departments. This role centers on clear communication, efficient scheduling, and proactive problem-solving to keep operations running smoothly.

The ideal candidate has 2+ years in dispatching or customer service, is comfortable in a fast-paced environment, and may have experience with ServiceTitan.

Qualifications

• High School Diploma or equivalent required.
• 2+ years of dispatching and/or customer service experience preferred.
• Experience with home services or ServiceTitan is a big plus.
• Strong multitasking and ability to adapt in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proactive problem-solver who stays calm under pressure.

Responsibilities

• Efficiently assign and route maintenance and repair calls based on technician location, availability, and skillset.
• Manage and update schedules in real-time while maintaining ongoing communication with technicians, customers, and management.
• Review daily calls to ensure accuracy in skill level, parts, special instructions, and payment methods.
• Optimize technician routes to reduce travel time, cut costs, and prevent call backs.
• Serve as a key point of contact—explaining services, answering scheduling questions, and helping customers understand home warranty policies.
• Document customer interactions and ensure timely follow-ups by the appropriate team members.
• Handle incoming calls and direct them to the correct personnel with professionalism and efficiency.
• Be prepared to work extended hours as needed and maintain high levels of customer satisfaction.
• Take on additional tasks as assigned to support team success.

Skills

Communication

Multitasking

Organizational

Customer service

Scheduling

Problem solving

Team collaboration

Education

High School Diploma

Tools

ServiceTitan

Job description

Guild Garage Group LLC is seeking an experienced Dispatcher to coordinate daily schedules for technicians, customers, and trade managers across multiple departments. This role centers on clear communication, efficient scheduling, and proactive problem-solving to keep operations running smoothly.

The ideal candidate has 2+ years in dispatching or customer service, is comfortable in a fast-paced environment, and may have experience with ServiceTitan.