Dynamic Dispatcher: Real-Time Scheduling & Customer Care

Guild Garage Group; Inwood (WV); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health, Vision, Dental Benefits

PTO and Holidays

401k and matching

Employee Discounts

Training and Development Opportunities

Job summary

A leading service company is hiring an experienced Dispatcher to manage scheduling for technicians and ensure customer satisfaction. You will be responsible for coordinating calls, optimizing technician routes, and communicating with clients. Candidates should have a high school diploma and at least 2 years in dispatching or customer service. This position offers a salary range of $16 to $20 per hour, alongside benefits including health, vision, dental, and more.

Qualifications

• 2+ years of dispatching and/or customer service experience preferred.
• Ability to work in a fast-paced, dynamic environment.
• Solid understanding of contracts, warranties, and internal policies.

Responsibilities

• Efficiently assign and route maintenance and repair calls.
• Manage and update schedules in real-time.
• Document customer interactions and ensure timely follow-ups.

Skills

Strong multitasking skills

Excellent communication skills

Proactive problem-solver

Collaborative mindset

Education

High School Diploma or equivalent

Tools

ServiceTitan

Job description

A leading service company is hiring an experienced Dispatcher to manage scheduling for technicians and ensure customer satisfaction. You will be responsible for coordinating calls, optimizing technician routes, and communicating with clients. Candidates should have a high school diploma and at least 2 years in dispatching or customer service. This position offers a salary range of $16 to $20 per hour, alongside benefits including health, vision, dental, and more.