Dispatcher

Black Diamond Experts; Phoenix, Northern (AZ, KY); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) retirement with company match

Holiday pay, vacation pay, & paid time

Job summary

Any Hour Services in Phoenix is seeking a Dispatcher to keep operations moving by coordinating technicians and customers so every job runs smoothly. You’ll think on your feet to prevent gaps and ensure timely service.

The role requires 1+ year in dispatch or related customer service, with familiarity in ServiceTitan or similar dispatch/CRM tools. Office-based, with potential for occasional evenings or weekend shifts.

Qualifications

• 1+ year of dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• Experience with ServiceTitan or similar dispatch/CRM software preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Communication skills

Multitasking

Detail oriented

Education

High school diploma or equivalent

Tools

ServiceTitan

CRM software

Job description

Job Details

Job Location: Any Hour Services (Phoenix) - PHOENIX, AZ 85051Position Type: Full TimeTravel Percentage: NoneAny Hour Services is a residential service company specializing in plumbing, electric, heating, and air conditioning. We have been serving homes since 1961, and our business exists to help homeowners be comfortable and thrive. As a family-owned and operated business, we grow every year and are looking for full-time members to be a part of our team. We offer year-round, consistent work and advancement opportunities, as we value individual achievement and development.

Position Summary

As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.

Key Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location
• Track call volume and technician status to keep the schedule running smoothly
• Adjust schedules quickly for emergencies, cancellations, or reschedules
• Keep customers updated on appointment times and any delays
• Give technicians the job details and directions they need before each call
• Serve as the main point of contact for technicians throughout the day
• Keep accurate records of completed jobs, reschedules, and customer feedback

We Offer

• Weekly pay with incentives and bonuses
• 401(k) retirement with company match
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

QualificationsRequirements

Education

• High school diploma or equivalent required

Experience

• 1+ year of dispatch, scheduling, or customer service experience preferred
• Trades or service industry experience a plus
• ServiceTitan or similar dispatch/CRM software experience preferred

Licenses/Certifications

• Valid driver's license with clean driving record preferred

Knowledge, Skills, and Abilities

• Strong communication and multitasking skills
• Comfortable in a fast-paced environment with shifting priorities
• Organized with strong attention to detail

Physical Demands and Conditions

• Sitting for extended periods, typing, and using a headset

Work Environment/Travel

• Office-based, fast-paced environment
• May require occasional evenings, weekends, or on-call availability

Ability to pass background check and drug screenin