Dynamic Dispatcher | Master Route Planner for Tech Services

Dilling: Heating, Cooling, Plumbing & Electrical; Charlotte (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

401k with matching

Paid holidays

Paid time off (PTO)

Career development

Job summary

Dilling Heating, Cooling, Plumbing & Electrical is seeking a Dispatcher to coordinate and schedule service technicians in the Charlotte area. You will manage daily routes, optimize appointment scheduling, and maintain top-tier customer communication to support service delivery.

Qualified candidates bring at least 2 years of dispatch experience; Service Titan knowledge is a major plus. This on-site role offers competitive hourly pay and comprehensive benefits within a supportive team environment.

Qualifications

• Minimum 2 years of dispatch experience.
• Service Titan experience a major plus.
• Ability to work in a fast-paced environment.
• Strong prioritization and customer service skills.
• Able to pass motor vehicle, background check, and drug screen.

Responsibilities

• Schedule and dispatch service technicians.
• Manage daily routes and appointment scheduling.
• Provide outstanding customer service and communication.
• Match technicians to jobs based on skill and availability.
• Assist with customer issue resolution and scheduling changes.
• Work collaboratively to achieve operations and revenue goals.

Skills

Dispatch experience

Customer service

Prioritization

Work under pressure

Tools

Service Titan

Job description

Dilling Heating, Cooling, Plumbing & Electrical is seeking a Dispatcher to coordinate and schedule service technicians in the Charlotte area. You will manage daily routes, optimize appointment scheduling, and maintain top-tier customer communication to support service delivery.

Qualified candidates bring at least 2 years of dispatch experience; Service Titan knowledge is a major plus. This on-site role offers competitive hourly pay and comprehensive benefits within a supportive team environment.