Service Dispatch Coordinator — Growth & Benefits

Dilling Heating, Cooling, Plumbing & Electrical; Charlotte (NC); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Benefits: medical, prescription, life

401k matching

Paid time off

Job summary

Dilling Heating, Cooling, Plumbing & Electrical is seeking a Dispatcher to schedule and dispatch service technicians in a fast-paced environment. You will manage daily routes, coordinate appointments, and ensure clear communication with customers and field staff.

Ideal candidates have at least 2 years in dispatch, Service Titan experience is a major plus, and a strong commitment to reliability and customer service. On-site role with competitive hourly pay and benefits.

Qualifications

• 2 years of dispatch experience minimum.
• Service Titan experience a major plus.
• Must be able to work in a fast-paced environment.
• Must be able to prioritize tasks.
• Superb customer service skills, honest, dependable, and reliable.
• Must pass motor vehicle & background check and drug screen.

Responsibilities

• Schedule and dispatch service technicians.
• Manage daily routes and appointment scheduling.
• Provide outstanding customer service and communication.
• Match technicians to jobs based on skill and availability.
• Assist with customer issue resolution and scheduling changes.
• Work collaboratively to achieve operational and revenue goals.

Skills

2 years dispatch experience

Service Titan experience

customer service

prioritization

fast-paced environment

reliability

Tools

Service Titan

Job description

Dilling Heating, Cooling, Plumbing & Electrical is seeking a Dispatcher to schedule and dispatch service technicians in a fast-paced environment. You will manage daily routes, coordinate appointments, and ensure clear communication with customers and field staff.

Ideal candidates have at least 2 years in dispatch, Service Titan experience is a major plus, and a strong commitment to reliability and customer service. On-site role with competitive hourly pay and benefits.