HVAC Dispatcher: Real-Time Route & Tech Coordination

IES Residential; Town of Florida (NY); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

401K match

Paid time off

Health insurance options

Life insurance

Dental & Vision coverage

Disability coverage

Employee discounts

Job summary

Bayonet Plumbing, Heating & Cooling, a division of IES, is seeking a Full-Time Dispatcher to join our fast-paced team in the United States. You will coordinate field technicians, manage routes, and relay priorities in real time using Service Titan.

The ideal candidate is a strong communicator who stays calm under pressure, multitasks effectively, and adapts to new software (BuildPro/SupplyPro a plus). Evening availability is required, and prior dispatch or HVAC experience is a bonus.

Qualifications

• Experience in dispatching or HVAC is a plus.
• Strong communication and organizational skills.
• Evening availability is required.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Coordinate field technicians and routes using Service Titan.
• Communicate job details and priorities to technicians in real time.
• Schedule HVAC start-ups across territories.
• Serve as the communication link between techs, managers, and builder reps.
• Maintain logs and reports to ensure smooth job execution.

Skills

Communication skills

Multitasking

Team collaboration

Problem solving

Tech-savvy

Adaptability

Tools

Service Titan

BuildPro

SupplyPro

Job description

Bayonet Plumbing, Heating & Cooling, a division of IES, is seeking a Full-Time Dispatcher to join our fast-paced team in the United States. You will coordinate field technicians, manage routes, and relay priorities in real time using Service Titan.

The ideal candidate is a strong communicator who stays calm under pressure, multitasks effectively, and adapts to new software (BuildPro/SupplyPro a plus). Evening availability is required, and prior dispatch or HVAC experience is a bonus.