Dispatcher - Electrical, HVAC or Plumbing

B&J Plumbing, Heating, and Air; North Carolina; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Employer-paid health premiums

401(k) with company match

Paid time off & holidays

Family-owned & operated

Company-sponsored events

Job summary

B & J Plumbing, Heating, and Air Conditioning is seeking an experienced Dispatcher to join our growing team in North Carolina. The ideal candidate will have a background in HVAC, plumbing, or electrical dispatching, thrive in a fast-paced environment, and take pride in delivering excellent service to technicians and customers.

This position emphasizes organization, reliability, and strong communication within a supportive team.

Qualifications

• 1+ years dispatching experience in HVAC, plumbing or electrical.
• Ability to work onsite in the office daily.
• Must pass background check.
• Experience using ServiceTitan is highly preferred.
• Excellent multitasking and organizational abilities.

Responsibilities

• Coordinate daily technician schedules and adjust routes as needed throughout the day.
• Prioritize emergency, same-day, and time-sensitive service calls.
• Communicate job details, customer concerns, and scheduling changes with technicians.
• Work closely with technicians, service managers, and office staff to keep jobs moving efficiently.
• Maintain accurate customer and job information in scheduling software, including ServiceTitan.

Skills

Dispatching experience

Organizational skills

Customer focus

Multitasking

Computer literacy

Tools

ServiceTitan

Job description

B & J Plumbing, Heating, and Air Conditioning is looking for an experienced Dispatcher with a background in HVAC, plumbing, or electrical to join our growing team. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys keeping things organized, and takes pride in making sure technicians and customers have a great experience. We offer strong benefits, a supportive team culture, and a company that truly values its employees. If you’re organized, dependable, customer-focused, and know how to keep things moving, we’d love to meet you!

Reasons to join B & J:

• Competitive Compensation
• 100% Employer-Paid Medical, Dental & Vision Premiums
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Family-Owned & Operated
• Amazing Company Culture & Company-Sponsored Events

Responsibilities:

• Coordinate daily technician schedules and adjust routes as needed throughout the day.
• Prioritize emergency, same-day, and time-sensitive service calls.
• Communicate job details, customer concerns, and scheduling changes with technicians.
• Work closely with technicians, service managers, and office staff to keep jobs moving efficiently.
• Maintain accurate customer and job information in scheduling software, including ServiceTitan.
• Maintain a calm, professional, and organized approach in a fast-paced environment.
• Help maximize technician productivity while maintaining realistic schedules and travel times.

Qualifications:

• One (1)+ years of dispatching experience formHVAC, plumbing or electrical required.
• Ability to work onsite in the office on a daily basis.
• Must be able to pass a background check.
• Experience using ServiceTitan is highly preferred.
• Excellent multitasking and organizational abilities.
• Ability to remain calm and professional in a fast-paced environment.
• Ability to help maximize technician productivity while maintaining realistic schedules and travel times.
• Proficient with computers, scheduling software, and phone systems.