Dynamic Desktop & Laptop Support Specialist

Worldwide TechServices; Hampton (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Worldwide TechServices seeks a Dynamic PC Support technician to troubleshoot and repair desktops and laptops, interacting directly with clients to resolve issues promptly.

The role requires basic repair tooling, hardware knowledge, and the ability to travel to client locations, including long distances and occasional overnight stays. A technical school certification and a valid driver's license are preferred.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware.
• Must own a basic repair tool kit.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement for each client.
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies.
• Complete all administrative tasks associated with each call as documented in established policies and guidelines.
• Complete real-time reporting of all calls as documented in established policies and guidelines.
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand all Safety policies and guidelines and work within the guidelines of policies daily.
• Additional requirements may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs

Skills

Customer service

Technical communication

Driving to client sites

Physical capability (lift 50 lbs)

Education

Technical school certification

Valid Driver’s License

Tools

Basic repair toolkit

Hardware knowledge

Job description

Worldwide TechServices seeks a Dynamic PC Support technician to troubleshoot and repair desktops and laptops, interacting directly with clients to resolve issues promptly.

The role requires basic repair tooling, hardware knowledge, and the ability to travel to client locations, including long distances and occasional overnight stays. A technical school certification and a valid driver's license are preferred.