Desktop & Laptop PC Support Specialist

Worldwide TechServices, LLC; Moline (IL); Hybrid; USD 40,000 - 55,000; Full time

Job summary

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to troubleshoot and repair desktops and laptops, interacting with clients to resolve issues swiftly. The role involves driving to client sites, delivering service calls within SLAs, and reporting activities in real time.

The candidate should have a technical school certification or equivalent, with 0–2 years of related experience, and possess a valid driver’s license and the ability to transport equipment as required.

Qualifications

• Technical school certification or equivalent is typically required.
• Ability to communicate regarding technical issues with clients.
• Must be able to drive to client locations and travel
• Must be able to lift up to 50 lbs and handle equipment.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the client SLA.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks for each call per policies.
• Provide real-time reporting of calls per policies.

Skills

Communication with clients

Driver to client locations

Long-distance travel

Lift up to 50 lbs

Own basic repair tool kit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

Worldwide TechServices, LLC is seeking a Dynamic PC Support technician to troubleshoot and repair desktops and laptops, interacting with clients to resolve issues swiftly. The role involves driving to client sites, delivering service calls within SLAs, and reporting activities in real time.

The candidate should have a technical school certification or equivalent, with 0–2 years of related experience, and possess a valid driver’s license and the ability to transport equipment as required.