Desktop & Laptop PC Support Technician - Client-Facing

Worldwide TechServices, LLC; Rapid City (SD); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Worldwide TechServices seeks a Dynamic PC Support specialist to perform troubleshooting on desktops and laptops, provide customer support at client sites, and ensure timely service per SLA. You will interact with clients to address issues, document activities, and follow safety and policy guidelines.

Requires technical school certification or equivalent and 0-2 years in customer service; valid driver's license; ability to lift 50 lbs; willingness to travel long distances and occasionally

Qualifikationen

• Education and experience: technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.
• Knowledge of relevant software and hardware.

Aufgaben

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the established SLA for each client.
• Meet established customer service satisfaction criteria as outlined in guidelines and policies.
• Complete all administrative tasks associated with each call as documented in policies and guidelines.
• Complete real-time reporting of all calls as documented in policies and guidelines.
• Follow established policies, guidelines, and documents relating to service delivery.
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements.
• Report all activity in an accurate and timely manner.
• Understand and follow safety policies and guidelines.
• Additional responsibilities may exist if offer of employment is extended.
• Other duties may be assigned to meet business needs.

Kenntnisse

Customer communication

Driving to client locations

Travel (long distances)

Lifting 50 lbs

Repair toolkit

Software knowledge

Hardware knowledge

Ausbildung

Technical school certification or equivalent

Jobbeschreibung

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

The Dynamic PC Supportis a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience
• Previous customer service experience is a plus

Certifications and/or Qualifications:

• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance

Skills:

• Ability to communicate regarding technical issues with clients
• Ability to drive to client locations
• Ability to drive long distances, and occasional overnight assignments within other geographies
• Ability to lift and or move various computer equipment up to 50 lbs
• Must own a basic repair tool kit

Equal Opportunity Employer
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