Dynamic Customer Success Specialist — Full-Time, In-Office

Future Remodeling Group; Bergenfield (NJ); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Company events

Job summary

Future Remodeling, a technology‑driven home remodeling company based in Bergenfield, NJ, seeks a Customer Success Representative to own the customer journey from inquiry to completed sales appointment.

You will respond to inbound leads, make outbound calls, qualify homeowners, schedule and manage appointments, and maintain accurate CRM records to ensure timely follow‑up and high‑quality customer experience.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Comfort speaking on the phone for most of the day.
• Comfort making outbound calls and following up with customers consistently.
• Professional, organized, detail‑oriented, and able to manage multiple priorities.
• Strong customer service mindset with the ability to build rapport quickly.
• Ability to learn CRM software, calendar systems, scripts, workflows, and basic remodeling terminology.
• Must be reachable and responsive during scheduled working hours.

Responsibilities

• Respond to inbound leads across phone, SMS, email, web forms, manufacturer portals, marketing campaigns, and other assigned lead sources.
• Conduct consistent outbound outreach and follow‑up to convert leads into qualified appointments.
• Qualify homeowners using company‑approved standards while providing a helpful, professional customer experience.
• Educate customers on company services, appointment expectations, process, basic terminology, and next steps.
• Schedule, confirm, reschedule, cancel, and manage appointments throughout the appointment lifecycle.
• Handle objections, customer questions, scheduling conflicts, and difficult conversations with professionalism and calmness.
• Maintain complete and accurate CRM records, lead statuses, appointment notes, call outcomes, calendar updates, and follow‑up tasks.
• Escalate customer issues, operational concerns, scheduling conflicts, or process barriers to management when needed.
• Attend training, coaching sessions, meetings, call reviews, and role‑play exercises to continuously improve.

Skills

Verbal communication

Written communication

Phone etiquette

CRM proficiency

Organizational skills

Detail-oriented

Multi-tasking

Coachability

Education

High school diploma or equivalent

Tools

CRM software

Calendar systems

Job description

Future Remodeling, a technology‑driven home remodeling company based in Bergenfield, NJ, seeks a Customer Success Representative to own the customer journey from inquiry to completed sales appointment.

You will respond to inbound leads, make outbound calls, qualify homeowners, schedule and manage appointments, and maintain accurate CRM records to ensure timely follow‑up and high‑quality customer experience.