Customer Success Specialist - Hybrid, Growth

Power Home Remodeling Group; Newark (DE); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) retirement plan

Paid vacation & holidays

Parental leave

Fertility benefits

Employee-relief fund

Performance-based rewards

Company events & trips

Job summary

Power Home Remodeling Group is seeking a Customer Support Associate to serve customers from initial contact through installation and beyond. The role emphasizes empathetic engagement, exceptional service, and proactive problem solving, with a hybrid in-office/remote work arrangement and ongoing training to support growth within the company.

Ideal candidates communicate clearly via phone, email, and messenger, are detail-oriented, and excel in building lasting customer relationships while

Qualifications

• Must be an empathic communicator able to listen actively and solve problems

Responsibilities

• Represent the Power Home Remodeling Group as a brand ambassador.
• Resolve customer inquiries and provide first-class service.
• Coordinate materials orders and service schedules.
• Handle high call volume in a dynamic environment.
• Communicate trends to management for process improvements.

Skills

Empathic communicator

Active listener

Problem-solving

Strong technical skills

Excellent communication

Tools

CRM software

Phone/email/messenger tools

Job description

Power Home Remodeling Group is seeking a Customer Support Associate to serve customers from initial contact through installation and beyond. The role emphasizes empathetic engagement, exceptional service, and proactive problem solving, with a hybrid in-office/remote work arrangement and ongoing training to support growth within the company.

Ideal candidates communicate clearly via phone, email, and messenger, are detail-oriented, and excel in building lasting customer relationships while