Remote Inside Sales & Appointment Setter

M&M Home Remodeling Services; Raytown (MO); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision

401(k) matching

Paid Time Off

Professional development

Performance bonuses

Job summary

Bordner Home Improvement is seeking a Customer Engagement Specialist to turn homeowner inquiries into qualified sales opportunities. You will build rapport, uncover needs, and create excitement that moves projects forward.

In this role, you’ll connect with homeowners by phone, text, and email, schedule high-quality appointments, and keep precise notes in our CRM while working with a motivated team that values accountability and results.

Qualifications

• You're a natural conversationalist who can connect with just about anyone.
• You know how to steer a conversation without making it feel scripted.
• You're persuasive without being pushy.
• You're competitive, self-motivated, and energized by hitting goals.
• You're quick on your feet and know how to think through unexpected conversations.
• You can balance multiple conversations while staying organized.
• You're comfortable working independently but love being part of a winning team.
• You embrace change, take coaching well, and are always looking to get better.
• You take pride in doing things right and keeping accurate records.
• Bonus points: Experience in inside sales, appointment setting, or high-volume customer engagement.

Responsibilities

• Turn incoming homeowner inquiries into qualified sales opportunities
• Build rapport quickly, uncover customer needs, and create excitement around their projects
• Schedule high-quality appointments for our Design Consultants
• Connect with homeowners through phone, text, and email
• Manage customer interactions and maintain accurate notes in our CRM
• Work alongside a motivated team that values accountability, collaboration, and results
• Take ownership of your goals and consistently look for ways to improve performance

Skills

Conversationalist

Conversation steering

Persuasive selling

Goal-driven

Quick thinker

Multi-tasking

Independent worker

Team player

Adaptability

Attention to detail

Inside sales

Job description

Bordner Home Improvement is seeking a Customer Engagement Specialist to turn homeowner inquiries into qualified sales opportunities. You will build rapport, uncover needs, and create excitement that moves projects forward.

In this role, you’ll connect with homeowners by phone, text, and email, schedule high-quality appointments, and keep precise notes in our CRM while working with a motivated team that values accountability and results.