Growth-Focused Customer Success Specialist — Flexible Hours

Energy Innovation Corp; Jersey City (NJ); On-site; USD 88,000 - 124,000; Full time

Job summary

Industrial Excellence Corp in Jersey City is seeking a Customer Success Specialist to drive onboarding, retention, and upselling. You will coordinate with agencies and vendors to deliver campaigns on time and on budget, turning marketing momentum into measurable results.

The ideal candidate brings strong interpersonal skills, active listening, empathy, and project management, with a track record of improving sales/marketing processes and reducing churn.

Qualifications

• Proven interpersonal skills, ideally seasoned in Jersey City, NJ.
• Experience improving sales/marketing processes.
• Active listening to make others feel heard.
• Empathy and willingness to learn churn reduction.

Responsibilities

• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Wire patience and Project Management together so marketing hands sales clean leads.
• Walk NJ partners through co-marketing they'll say yes to.
• Hands-on ownership of social media calendars and community engagement.
• Walk new sales marketing clients through onboarding so they stick around.

Skills

Interpersonal skills

Project management

Empathy

Listening

Churn reduction

Tools

Gorgias

Job description

Industrial Excellence Corp in Jersey City is seeking a Customer Success Specialist to drive onboarding, retention, and upselling. You will coordinate with agencies and vendors to deliver campaigns on time and on budget, turning marketing momentum into measurable results.

The ideal candidate brings strong interpersonal skills, active listening, empathy, and project management, with a track record of improving sales/marketing processes and reducing churn.