Customer Experience Specialist - Hybrid, Growth Path

Power Home Remodeling Group; Philadelphia (Philadelphia County); Hybrid; USD 40,000 - 54,000; Full time

Job summary

Power Home Remodeling Group in Philadelphia seeks a Customer Support Associate to guide customers from first contact through installation and beyond, delivering world-class service and clear communication by phone, email, and messenger.

You will be an ambassador for the brand, a compassionate problem-solver, and a detail-oriented communicator who thrives in a dynamic hybrid in-office/remote environment. No remodeling experience is required; we train you to master our products and processes.

Qualifications

• Ability to communicate clearly via phone, email and messenger.
• Demonstrated empathy and customer-focus in interactions.
• Willingness to learn our products, services and processes.
• Comfort with a hybrid in-office/remote work environment.

Responsibilities

• Embody Power’s mission and serve as brand ambassadors.
• Function as an excellent problem solver to resolve inquiries.
• Create an empathetic engagement for the customer experience.
• Foster accountability and curiosity to resolve matters.
• Provide world-class service to keep customers coming back.
• Support internal and external stakeholders.
• Accurately order materials and coordinate service schedules.
• Handle a high volume of customer calls in a dynamic environment.
• Communicate with management to elevate trends within the business.
• Strive for a 5-star service review.
• Leave every situation better than you found it.

Skills

Empathic communication

Active listening

Problem solving

Technical aptitude

Job description

Power Home Remodeling Group in Philadelphia seeks a Customer Support Associate to guide customers from first contact through installation and beyond, delivering world-class service and clear communication by phone, email, and messenger.

You will be an ambassador for the brand, a compassionate problem-solver, and a detail-oriented communicator who thrives in a dynamic hybrid in-office/remote environment. No remodeling experience is required; we train you to master our products and processes.