Guest-Focused Service Advisor – Automotive Experience

Asbury; Sharon (MA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Stock Awards

Medical, vision, dental insurance

Job summary

Herb Chambers, part of Asbury Automotive Group, is seeking a Service Advisor to greet customers, collect vehicle information, and promote maintenance services.

You will present repair estimates, schedule appointments, and build rapport to ensure customer satisfaction and CSI goals.

The role requires a guest-centric service mindset, a valid driver’s license, and the ability to work in a fast-paced dealership environment.

Qualifications

• Must have customer service experience in a retail or automotive setting.
• Excellent communication and rapport-building skills.
• Ability to explain maintenance needs and estimates clearly.

Responsibilities

• Greet customers and gather vehicle information promptly.
• Present and explain repair recommendations and estimates.
• Schedule service appointments and follow up to ensure satisfaction.
• Maintain CSI targets and follow warranty guidelines.

Skills

Customer service

Phone skills

Computer skills

Team player

Job description

Herb Chambers, part of Asbury Automotive Group, is seeking a Service Advisor to greet customers, collect vehicle information, and promote maintenance services.

You will present repair estimates, schedule appointments, and build rapport to ensure customer satisfaction and CSI goals.

The role requires a guest-centric service mindset, a valid driver’s license, and the ability to work in a fast-paced dealership environment.