Dutch Speaking End User Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 36,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Monthly performance bonus

Fully paid training

Fully paid relocation package

Health insurance

Private health insurance

2 extra salaries per year

And more

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking End User Support Specialist to assist Dutch clients and ensure a seamless user experience in a technology-focused environment. You will handle inquiries via phone, email, and chat while identifying and resolving technical issues related to software, hardware, and networks.

Fluency in Dutch and English is required, with prior end user support or customer service experience preferred.

Qualifications

• Fluency in Dutch and English required, with strong communication skills.

Responsibilities

• Deliver high-quality support to end users in Dutch via phone, email, and chat.

Skills

Dutch language

English language

End user support

Troubleshooting

Customer service

Remote assistance tools

Ticketing systems

Independent work

Tools

Ticketing systems

Remote assistance tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Dutch Speaking End User Support Specialist. This position is ideal for enthusiastic individuals who are eager to provide outstanding support in a technology-focused environment. As a Dutch Speaking End User Support Specialist, you will assist Dutch-speaking clients by addressing their technical concerns and ensuring a seamless user experience.

Responsibilities

• Deliver high-quality support to end users in Dutch through various channels, including phone, email, and chat.
• Identify, troubleshoot, and resolve technical issues related to software, hardware, and networking.
• Provide user training and guidance on effectively using various applications and systems.
• Accurately document all support interactions and resolutions in the ticketing system.
• Collaborate with technical teams to elevate complex issues and suggest improvements to processes.
• Ensure follow-up with users to confirm resolution of their issues and satisfaction with the support provided.
• Stay informed about new technological developments to enhance service delivery.

Requirements

• Fluency in Dutch and English is required, with excellent verbal and written communication skills.
• Experience in end user support or a customer service role is preferred.
• Strong analytical and troubleshooting skills to effectively resolve technical challenges.
• Exceptional customer service orientation and a passion for helping others.
• Familiarity with support ticketing systems and remote assistance tools is beneficial.
• Ability to prioritize tasks and work independently in a fast-paced environment.
• A genuine interest in technology and a commitment to ongoing professional development.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...