Dutch Speaking Support Center Analyst -Remote in Greece

Employers from Greece; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Support Center Analyst to deliver high-quality client support. You will address inquiries and technical issues, working closely with internal teams to ensure a seamless service experience.

Responsibilities include handling Dutch-speaking client communications, troubleshooting product-related issues, documenting interactions, and providing guidance while staying informed about product updates and trends.

Qualifications

• Fluency in Dutch and English (written and spoken).
• Experience in customer or technical support is advantageous.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Serve as the primary contact for Dutch-speaking clients via phone, email, and chat.
• Troubleshoot and resolve technical issues and product inquiries to maintain satisfaction.
• Document all interactions and resolutions in the ticketing system.
• Assist clients in utilizing product features and provide training/guidance.
• Collaborate with other departments to escalate complex issues and improve workflows.
• Monitor ticket status and follow up to ensure timely resolutions.
• Stay updated on new products and industry trends to enhance service delivery.

Skills

Dutch

English

Tools

CRM software

Ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to announce an opening for a Dutch Speaking Support Center Analyst. In this essential role, you will be responsible for providing exceptional support to our clients and users, ensuring their inquiries and technical issues are addressed effectively and efficiently. As a Support Center Analyst, you will engage with Dutch-speaking customers and work closely with internal teams to deliver a seamless support experience.

Responsibilities

• Act as the primary contact for Dutch-speaking clients, managing inquiries via phone, email, and chat.
• Troubleshoot and resolve a variety of technical issues and product-related inquiries to maintain high customer satisfaction.
• Accurately document all customer interactions and resolutions within the support ticketing system.
• Assist clients in utilizing product features and provide necessary training or guidance.
• Collaborate with other departments to elevate complex issues and continuously improve the support workflow.
• Monitor ticket statuses and perform follow-ups with customers to ensure timely resolutions.
• Stay informed about new products, updates, and industry trends to enhance service delivery.

Requirements

• Fluency in Dutch and English, with strong written and verbal communication skills.
• Prior experience in a customer support or technical support role is advantageous.
• Excellent troubleshooting and problem-solving skills to effectively assist clients.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with support ticketing systems and CRM software is a plus.
• Dedication to providing top-quality customer service and working collaboratively in a team.
• A proactive attitude towards learning new technologies and adapting to processes.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks