Dutch Speaking Customer Experience Representative -Remote in Greece

Employers from Greece; United States; Hybrid; USD 19,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

Training paid

Job summary

Patrique Mercier Recruitment FR is seeking a Dutch-speaking Customer Experience Representative to join our team in Greece. You will be the primary contact for Dutch-speaking customers, handling phone, email, and chat support while resolving inquiries and guiding them through our products and services.

You will maintain CRM records, collaborate with internal teams to improve processes, and stay up-to-date with product knowledge and policies.

Qualifications

• Fluency in Dutch and English with excellent communication in both spoken and written formats.
• Prior experience in customer service is advantageous but not required.
• Strong analytical skills and a customer-oriented approach to problem-solving.
• Ability to engage effectively with customers from diverse backgrounds.
• Familiarity with CRM software and customer support applications.
• Excellent organizational skills and attention to detail.
• A collaborative mindset with a positive attitude and a commitment to providing outstanding customer service.

Responsibilities

• Serve as the main point of contact for Dutch-speaking customers via phone, email, and chat.
• Respond to inquiries, resolve issues, and provide detailed information about products and services.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to improve customer service processes based on feedback.
• Stay informed about product knowledge and company policies to ensure accurate support.
• Participate in team meetings to share insights and strategies for customer satisfaction.
• Support training and mentoring of new team members with best practices.

Skills

Dutch language

English language

CRM software

Customer service

Analytical skills

Organizational skills

Communication skills

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a prominent recruitment agency dedicated to connecting talented professionals with exceptional career opportunities in Greece. We are currently looking for a Dutch Speaking Customer Experience Representative to join our enthusiastic team. In this vital role, you will play a key part in delivering high-quality service to our Dutch-speaking customers, ensuring their experience with our company is both enjoyable and memorable.

Responsibilities

• Serve as the main point of contact for Dutch-speaking customers, assisting them via phone, email, and chat channels.
• Respond to customer inquiries, resolve issues efficiently, and provide detailed information regarding our products and services.
• Maintain accurate records of customer interactions and feedback in our CRM system.
• Collaborate closely with internal teams to improve customer service processes based on feedback and insights.
• Stay informed about product knowledge and company policies to ensure accurate support is provided to customers.
• Participate actively in team meetings to share insights and strategies for enhancing customer satisfaction.
• Support the training and mentoring of new team members by sharing expertise and customer service best practices.

Requirements

• Fluency in Dutch and English, with excellent communication skills in both spoken and written formats.
• Prior experience in customer service is advantageous but not required.
• Strong analytical skills and a customer-oriented approach to problem-solving.
• Ability to engage effectively with customers from diverse backgrounds.
• Familiarity with CRM software and customer support applications.
• Excellent organizational skills and attention to detail.
• A collaborative mindset with a positive attitude and a commitment to providing outstanding customer service.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...