Dutch Speaking Email Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two Extra Salaries Per Year

Fully Paid Relocation

Free Greek Lessons

Discounts

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch Speaking Email Support Specialist to support Dutch-speaking clients via email. The role emphasizes clear written communication and excellent customer service in a fully remote setting.

You will handle inquiries about orders, accounts, and product information, document interactions in the CRM, and collaborate with the team. The position includes a relocation package and ongoing training.

Qualifications

• Fluency in Dutch and English, both written and spoken.
• Previous experience in email support or customer service roles is highly preferred.
• Exceptional written communication skills, with a focus on clarity and professionalism.
• Strong problem-solving skills and the ability to manage customer inquiries effectively.
• Ability to work independently and efficiently in a remote setting.
• Familiarity with CRM software and email management tools is an advantage.
• Committed to providing outstanding customer service and building strong relationships with clients.

Responsibilities

• Respond promptly to customer emails in Dutch, ensuring accurate and detailed information about products and services.
• Assist clients with questions regarding orders, accounts, and general support inquiries.
• Troubleshoot problems and provide effective solutions or elevate issues as necessary.
• Document all interactions with customers in the CRM system for effective follow-up and tracking.
• Collaborate with team members to maintain high levels of service quality.
• Identify recurring issues and provide feedback to management for continuous improvement of processes.
• Keep informed about product updates and company policies to provide informed assistance to clients.

Skills

Dutch language

English language

Email support

CRM software

Remote work

Written communication

Tools

CRM software

Email management tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for a Dutch Speaking Email Support Specialist. This role is designed for individuals who are passionate about delivering excellent customer service and excel in written communication. In this position, you will provide assistance to Dutch-speaking clients by addressing their inquiries via email with professionalism and efficiency.

Responsibilities

• Respond promptly to customer emails in Dutch, ensuring accurate and detailed information about products and services.
• Assist clients with questions regarding orders, accounts, and general support inquiries.
• Troubleshoot problems and provide effective solutions or elevate issues as necessary.
• Document all interactions with customers in the CRM system for effective follow-up and tracking.
• Collaborate with team members to maintain high levels of service quality.
• Identify recurring issues and provide feedback to management for continuous improvement of processes.
• Keep informed about product updates and company policies to provide informed assistance to clients.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in email support or customer service roles is highly preferred.
• Exceptional written communication skills, with a focus on clarity and professionalism.
• Strong problem-solving skills and the ability to manage customer inquiries effectively.
• Ability to work independently and efficiently in a remote setting.
• Familiarity with CRM software and email management tools is an advantage.
• Committed to providing outstanding customer service and building strong relationships with clients.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks