Dutch Speaking Tier 1 Support Agent -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment FR is seeking a Dutch-speaking Tier 1 Support Agent to assist Dutch-speaking clients and resolve inquiries efficiently. You will be the first point of contact, handling inquiries via phone, email, and chat while providing empathetic support.

The role emphasizes customer service excellence, basic troubleshooting, and clear communication. A relocation package is offered along with training and health benefits where applicable.

Qualifications

• Fluency in Dutch and English with strong written and verbal skills.
• Prior customer service or support experience preferred.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Handle incoming inquiries from Dutch-speaking clients via phone, email, and chat.
• Troubleshoot basic issues and escalate as needed.
• Provide clear information on products, services, and policies.
• Document interactions in the support management system.
• Help customers understand features and offer tips.
• Collaborate with the team to maintain service excellence.
• Stay informed on offerings and service updates.

Skills

Dutch language

English language

Customer service

Problem solving

Ticketing systems

CRM tools

Multitasking

Tools

Ticketing systems

CRM tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce an opening for a Dutch Speaking Tier 1 Support Agent. This role is designed for individuals who have a passion for customer service and want to support our Dutch-speaking clients. As a Tier 1 Support Agent, you will serve as the first point of contact, assisting with inquiries and resolving issues efficiently.

Responsibilities

• Manage incoming customer inquiries from Dutch-speaking clients via phone, email, and chat with professionalism and empathy.
• Troubleshoot basic technical issues, providing effective solutions or escalating as necessary.
• Communicate clear and accurate information regarding products, services, and company policies.
• Document all customer interactions and resolutions accurately in the support management system.
• Assist customers in understanding product features and provide helpful tips to improve their overall experience.
• Collaborate with team members to foster a culture of service excellence and enhance customer satisfaction.
• Stay updated on company offerings, industry changes, and service updates to provide informed support.

Requirements

• Fluency in Dutch and English, with excellent verbal and written communication skills.
• Prior experience in customer service or support roles is preferred.
• Strong problem-solving skills with a customer-first perspective.
• Ability to work effectively in a dynamic and fast-paced environment.
• Experience with support ticketing systems and CRM tools is a bonus.
• Detail-oriented with the capability to manage multiple tasks simultaneously.
• A proactive approach to customer service, demonstrating a genuine desire to assist clients.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...